Privacy Policy

Privacy Policy

Introduction

At https://high-end-vehicle-collision.collision-talk.com (referred to as “we,” “our,” or “the Company”), we are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, usage, disclosure, and safeguarding of personal information in accordance with various international privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA), Colorado, USA
  • Utah’s Privacy Act (UCPA), Utah, USA
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices when:

  • You register an account and use our applications or services as an authorized user
  • You visit and navigate through our websites, including linked pages
  • We communicate with you via email, calls, text messages (SMS), or other channels

Personal Data Collection

We collect a variety of personal information to enhance your experience and provide tailored services. This includes:

  • Account Information: Details associated with your user account, such as usernames, passwords, and registration data.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Banking details, investment portfolios (if provided), or other financial records.
  • Purchase Information: Items you’ve purchased from us, order history, and associated delivery addresses.
  • Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile network information for device recognition.
  • Location Data: Geographic coordinates and location services data to provide location-based services (with your consent).
  • Feedback and Reviews: Any comments, suggestions, or ratings you share with us.
  • Social Media Information: If you choose to log in via social media accounts, we may collect information from those platforms (with your permission).
  • Product Information: Details about products you’ve shown interest in or purchased, including preferences and usage patterns.

We gather this data through various means, including direct user input, tracking technologies, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your browser to enhance your browsing experience. We use cookies for several purposes:

  • Strictly Necessary: These cookies enable core functionality, such as remembering your login details or maintaining session state.
  • Preference: They allow us to remember your preferences and settings, enhancing user experience.
  • Analytics: Analytics cookies help us understand user behavior, track website performance, and measure the effectiveness of our services.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period ends or when data is no longer needed, we securely delete or anonymize the information. This process ensures that your data remains protected and is not retained beyond its useful life.

Security Measures

We implement robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: We use encryption protocols for data in transit and at rest to protect sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected such data by mistake, we will take steps to promptly delete it and inform you via this Privacy Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain legal exceptions.
  • Restriction: The right to limit the processing of your personal data under specific circumstances.
  • Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: You have the right not to be subject to automated decision-making that significantly affects you.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request as required by applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For any inquiries related to privacy, data protection, or exercising your rights:

We are committed to addressing any concerns or questions you may have regarding our privacy practices.